FAQ

We currently ship to the following countries: Germany, France, Belgium, Italy, Spain, the Netherlands, England, USA, and Canada. Shipping is free to all these countries!

Almost all of our jewelry pieces are crafted from high-quality 925 sterling silver. A distinctive feature that sets us apart from the competition is that we double-plate our gold and rose gold jewelry pieces with 18 karats.

Absolutely, our jewelry pieces are 100% nickel-free, so you can wear them with confidence.

No! We pride ourselves on the quality of our jewelry pieces and can confidently say that our quality is superior to many other renowned jewelry brands. This is partly because we double coat our jewelry with 18-karat gold. Additionally, we offer a 1-year anti-tarnish guarantee. Should your piece tarnish within this period, we will, of course, repair or replace it free of charge.

In such cases, please immediately contact our customer support via email atsupport@herzschmuck.com. Kindly provide details of the error in your order so we can promptly relay the necessary changes to our production department.

Absolutely! All our jewelry pieces come with a one-year anti-tarnish guarantee. If your jewelry piece tarnishes within a year, we will craft a brand new one for you at no cost. At Herzschmuck, we stand for quality.

As each of our jewelry pieces is custom-made specifically for you, we do not offer a standard return policy. If you have concerns or questions about your item, please reach out directly to our customer service at:support@herzschmuck.com. We are always committed to finding a satisfactory solution for you.